Feedback :: Report
Report on delegate feedback ‘Change Agents in Higher Education’ JISC Institutional Innovation/ Lifelong Learning & Workforce Development Programme SSBR Event, 28-29 January 2010
Compiled by Patsy Clarke
This summary report is based on submitted responses to the online feedback form about the event entitled ‘Change agents in Higher Education’ organised by the SSBR (Support Synthesis and Benefits Realisation) ‘Create’ project team. Responses summarised were submitted by team members from projects of the JISC funded Institutional Innovation programme for whom the event was organised. Included is information on responses about the event organisation, sessions attended over the two days, delegates’ perceived level of participation, what they valued, and what they would like to be different at future events.
Of the 79 delegates who signed up for the event from the Phase 1 (Benefits Realisation), Phase 2 and Phase 3 projects of the programme (this is excluding the support team and JISC managers and other delegates who were not part of the two phases of the project teams), 14 submitted responses to the feedback form which is 17.7% return rate. This proportion is slightly lower than those from earlier SSBR event s. The feedback form that collected the information summarised in this report is included in the Appendix and can be accessed online at: http://ssbr0110.inin.jisc-ssbr.net/feedback-form/
Representation of programme phases
Table 1: Feedback forms submitted and attendance totals
Booking and joining instructions
All those who submitted feedback agreed that the joining instructions had been received sufficiently in advance. However two responded about the booking instructions that they would have liked to receive confirmation e.g. at time of registration
Table 2 and Table 3 summarise the sessions attended on the first and second days of the event by those who submitted feedback forms. Sessions are presented in the order in which they occurred during the event.
Those who submitted attended most of the events with the sessions on ‘Qualitative data visualisation of the program’ and ‘Project Planning space’ respectively being missed by a few delegates. Events were understandably well attended as the event was a face to face event.
Table 2 Sessions attended on Day 1
Table 3 Sessions attended on Day 2
Level of engagement
To provide an approximation of the overall level of engagement as perceived by delegates they rated this on a 5 point scale from 1 (Very weak) to 5 (Very strong). Figure 1 indicates that with each event the number of those responding with a ‘very strong’ level of engagement has increased. The median score remains at 4 as that of the previous event which was the online event in November 2009.
One delegate reported a 1=very weak level of engagement. Another reported engagement that varied from 5 (very strong) to 1 (very weak) and was scored as an average of 3 for the purposes of Figure 1.
Figure 1: Level of engagement reported by delegates in feedback forms
Delegates’ perceptions of the event
Feedback forms contributed many appreciative comments concerning event organisation, venue and aspects of sessions and content. At one extreme were comments of ‘Excellent’ and that ‘Everything’ was most valued at the event. At the other extreme of a continuum a Phase 2 delegate considered the event ‘dreadful’, not targeted appropriately at the projects as well as causing team members to feel ‘lost and confused’ by some sessions as well as..’disheartened, disenfranchised… (and) demotivated’. Presented as evidence were ‘the numbers of people emailing etc’ during some sessions.
Aspects of the event that were most valued by delegates as expressed in the feedback forms as well as the aspects viewed negatively are presented in Table 4 (page 5) together with suggestions submitted for future events.
For a visualisation of valued aspects and aspects viewed negatively Figures 2 and 3 (Page 6) provide word clouds based on the contents of the submitted feedback forms.
Figure 2 Word cloud of event aspects most valued
Figure 3 Word cloud of event aspects viewed negatively
Appendix: Online feedback form (Available online at